Refund and Cancellation Policy

1. Customer cancellations

Cancellation windows and any fees will be shown at the time of booking. Cancelling earlier before the start time attracts a lower fee or none, as displayed on the booking page.

2. Partner cancellations

If a partner cancels or does not attend, the customer is eligible for a full refund or a free rebooking.

3. Refund eligibility

• Partner no-show or cancellation
• Service not delivered because of a platform error
• Duplicate or incorrect payment
• Cases where the Booking Policy provides a refund

4. Non-refundable cases

Refunds are not available for customer no-shows, bookings ended early by the customer without cause, or breaches of the Code of Conduct by the customer.

5. Refund timeline

Approved refunds are returned to the original payment method within the period stated at checkout, subject to the payment gateway.

6. How to request

Email contact@maitrivo.in with your booking ID, or use the Support Request form.