Grievance Redressal Policy

1. How to complain

Use the grievance form below or email contact@maitrivo.in with the subject Grievance.

2. Grievance Officer

Complaints are handled by the Maitrivo Grievance Cell, reachable at contact@maitrivo.in, in line with the Information Technology Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.

3. Timelines

We acknowledge complaints promptly and aim to resolve them within the time required by applicable law.

4. Escalation

If unsatisfied, you may approach the consumer forums or other authorities available under Indian law.

5. Grievance form